Support
Whether you’re an existing AIREZ customer or exploring the platform for the first time, we’re here to help you find the right resources and connect with the appropriate team.
Where to start
Existing customers work directly through the AIREZ customer portal. Organisations evaluating the platform are routed to the specialists closest to their mission.
Existing customers
If you’re already an AIREZ customer, please log in to your customer portal to:
Portal access is provisioned during onboarding by your Customer Success Manager.
Not yet a customer?
If you’re evaluating AIREZ or have questions about:
our team would be happy to help.
Contact the AIREZ TeamSupport resources
Documentation, technical articles, release notes and platform health will be delivered through the AIREZ customer portal. Each surface below is already mapped to its destination.
Customer Success
AIREZ provides enterprise-level support from first deployment through continuous optimisation — the same operating standard our Fortune 250 customers apply to their own critical infrastructure.
Site surveys, sensor placement modelling, network and edge sizing, and phased rollout plans built with your security and IT organisations.
Structured enablement for GSOC operators, field teams and administrators so the platform is operational — not just installed.
Engineering support across 70+ supported devices and 13 modalities, including validation of existing infrastructure before expansion.
Role-based training paths for operators, analysts and administrators, refreshed as detection models and workflows evolve.
Direct access to engineers who understand your deployment topology, tuning history and integration surface.
A named Customer Success Manager accountable for adoption, outcome measurement and executive reporting.
Coordinated escalation across AIREZ engineering, operations and partner integrators under a single point of ownership.
Emergency support
For critical operational issues affecting production environments, customers should use the emergency contact procedures provided during onboarding to ensure the fastest possible response from the AIREZ Customer Success and Operations teams.
Emergency contact details are issued directly to authorised customer contacts and are not published publicly.
Whether you’re deploying your first AIREZ solution or expanding an enterprise-wide Physical Intelligence platform, our team is ready to help.
